Debug Escalations Quickly & Efficiently

One of the biggest issues in any organization is when an application goes down.

Downtime leads to a bad user experience and cost the business money.

The 10 most common causes of application downtime are 1. Overload, 2. Noisy neighbor, 3. Retry spikes, 4. Bad dependency, 5. Scaling boundaries, 6. Uneven sharding, 7. Pets, 8. Bad deployment, 9. Monitoring gaps, and 10. Failure domains. 

Misconfigurations are the leading contributing factor to bad deployments. 

On June 21, 2022, Cloudflare suffered an outage that affected traffic in 19 data centers. Unfortunately, these 19 locations handle a significant proportion of the global traffic. A change to the network configuration in those locations caused this outage.

Here's a great blog post from Jellyfish discussing how teams can thoughtfully use engineering metrics so that teams reap the benefits of data-driven decision-making without sacrificing culture and trust. Let’s dive into the BICEPS model.